About Us

Address 
Martel Music Store
1 Whiting Street
Plainville, CT 06062
860-479-5188

Store Hours
Monday-Friday 11am-6pm
Saturday: 11am-4pm
Sunday: By appointment only
Closed on: Thanksgiving, Christmas, New Years.

Returns:
We offer a 72 hour return policy for all mail order items.
We offer a 72 hour return policy for store credit only for all in-store returns
Upon receiving your purchase from Martel Music, please inspect the package and contents for any damages, and that the product is in the condition listed or communicated by your salesperson via phone or email. If any damage and/or issues are found that weren’t disclosed at time of purchase please contact Martel Music via phone or email promptly.  
If you decide to return an item, said item must include all original packaging (hang tags, warranty card, guides, tools, case candy, etc.), show no signs of wear, be unregistered and in the same condition when purchased. All trades are final. 
Return Fees: Customer is responsible for shipping/insurance charges to and from Martel Music,and any possible bank charges that may occur.  Shipping charges will be deducted from any credit or refunds due to the customer.  

Layaway & Special Orders: 
Customers may place any item on layaway for 60 days with a non refundable 25% deposit.  After 60 days the product will be returned to stock for sale and the deposit will remain as store credit.
Special orders: Special and custom orders require a 50% non-refundable deposit.  Balance is due 30 days after product is received at Martel Music.  If balance is not met after 30 days the deposits will be forfeited. Special and custom orders, damaged items, close outs, layaway, modified items, oversize/over weight, and discounted items are not eligible for returns or exchanges.

Free Shipping Terms:
Martel Music provides all orders over $100 with free UPS Ground shipping within the 48 continental United States. Expedited shipping can be provided per request.  Certain items excluded from the free shipping offer may be, but not limited to: oversized, overweight packages.  We cannot ship to P.O. boxes. We can ship Fed-Ex or USPS per request.
Items shipped within Connecticut will be subject to the state sales tax rate of 6.35%.  Out of state purchases will not be charged tax.

Payments:
We accept all major credit cards, paypal, wire transfers, and bank checks (checks are subject to being cleared before product can be delivered) in store.  Web sales can be made with all major credit cards or paypal.